How it works
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Tell us what happened - Complete the short form with a summary of the problem and what you want (refund, replacement, compensation, etc.), and attach any receipts or screenshots.
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We review your case - Your information is reviewed and a clear, firm complaint is drafted and sent to the company, using the appropriate route (email, webform or chat).
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We manage the follow-up - We keep track of responses, chase the company when needed, and keep you updated until the matter is resolved or clearly closed.
What we can help with
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Online orders that arrived late, damaged or not at all
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Refunds refused for faulty or poor-quality products
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Subscriptions or memberships cancellation issues
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Services not carried out as agreed (repairs, trades, cleaners, etc.)
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Travel and booking issues with airlines, hotels or events
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General complaint letters or escalation emails when you’re not sure what to say
Everyday consumer issues only – not legal disputes, personal injury or complex financial cases.
Upfront fee: £10 per case
Success fee: 10% of any refund, credit or compensation we obtain for you
If nothing is recovered, you only ever pay the £10 upfront fee.
The upfront fee covers the time spent reviewing your case, preparing your complaint and handling correspondence. It is not refundable once work has started.
Fees
Start a Case
Please briefly explain what happened and what you are seeking (refund, replacement, compensation, etc.).
Refund and Complaint Service UK will review the details and reply by email with next steps and a confirmation of fees.
Note: Refund and Complaint Service UK is not a firm of solicitors and does not provide legal or financial advice.
The service focuses on everyday consumer complaints and refund issues. For matters that require legal advice or specialist support, you may be signposted to other organisations.